DELIVERY WITHIN MALAYSIA
- Monday ~ Friday
- No Delivery on Public Holidays
- 1 – 3 working days
- There might be postal delay during peak seasons
- By Poslaju National Courier
- Track Parcel at www.poslaju.com.my / Call hotline 1300-300-300
FREE LOCAL SHIPPING
- Peninsular Malaysia on orders above RM100
- Sabah, Sarawak & Labuan on orders above RM130
Postage Peninsular Malaysia
0 gram – 500 gram = RM7
Postage Sabah/ Sarawak / Labuan
0 gram – 500 gram = RM15
EXPRESS COURIER TO SINGAPORE
- First 0 gram – 500 gram = SG19 dollars (Est. up to 4 items)
- Every Following 500 gram add SG1.60
- 4 – 5 working days
- From Poslaju to Singpost
- Track Parcel at www.poslaju.com.my
- In case of delivery failed, parcel will be taken over by Singpost
THE REST OF THE WORLD
- 0 gram – 200 gram = RM20
- Every following 100 gram = RM8
- Till 2kg. If exceed, it will be charged as another parcel.
- Registered Parcel by Pos Malaysia (Need to sign upon receive)
- 10 – 14 working days
- There might be postal delay during peak seasons
- Track parcel at www.pos.com.my
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RETURN POLICY
- Non Refundable / Returnable / Exchangeable once sold and mailed.
- Colors or quality may differ due to monitor settings, styling & lighting of photography.
- Our jewelry is made by human, there will inevitably be some minor flaws or differences. We do not accept minor differences & small defects as reasons to return / refund / exchange of goods.
- If the merchandise is not defective in any way or has been misused, the same item will be shipped back to you. You will bear the return shipping fee.
DAMAGED ITEM
- If your parcel is seriously damaged when arrives, inform us on the same day or within 1-3 days through EMAIL/Facebook.
- Any late response of more than 1 week will not be entertained.
- Please provide photos and describe the damaged.
- You will entitle for FREE return for the damaged item.
- The return shipping fees will be FULLY bear by us.
WRONG ITEM
- If receive the wrong item, inform us on the same day or 1-3 days through EMAIL/Facebook.
- Provide photos and describe the wrong mailed item.
- You will entitle for FREE return for the wrong mailed item.
- The return shipping fees will be FULLY bear by us.
- Mail back the wrong item in its original packaging. Our shipping address will be given to you in EMAIL / Facebook.
WRONG SIZE
- All our rings come with size tag in which will be checked before being cut off for packing. Due to different suppliers, some rings may be smaller / bigger.
- Due to the different surface area, some rings may “feel” smaller / bigger when wearing.
- If you found that we’ve mailed the wrong size, please inform us within 1~3 days upon received.
- Provide us with photo to show us the wrong size.
- Mail back the ring in its original packaging to us within 1 week. Provide us the tracking number.
- The return shipping fee will be bear by you at first.
- If the ring is the really wrong size, the return shipping fees will be FULLY bear by us.
- If the ring is not the wrong size, you will bear the shipping fees of both ways. The same ring will also be mailed back to you.
- If the ring has no stock or discontinued, you may choose another design of the same price. You may top up the differences if of a higher price.
PROCESSING OF RETURN
- Allow us to have 1 week process time. In normal circumstances, your case will be processed within 1-2 days.
- If you haven’t heard from us after 1-2 days, please EMAIL us again. We might be having holidays or some urgent matters.
- Please keep in mind that we will look into your case & hope to serve you better.
